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Frequently Asked Questions

Not sure if our service is for you? Review our FAQ's below

Can you work with our current software?

Our team is well-versed in various software solutions, such as CFP Software, Alto, RentPro, Reapit, ExpertAgent, MRI Real Estate Software,Jupix, and Rentman. However, these examples are far from exhaustive.

Are there any setup fees or long-term contracts?

Our service does not require a setup fee. However, please note that we require a 6-month notice period should you decide to terminate your contract.

What client account management services do you offer?

We manage the collection of rent, administration of service charges, preparation of financial reports, reconciliations, and other services customised to meet the specific needs of property management.

How do you handle rent and service charge collections?

We can create comprehensive reports detailing payment statuses, outstanding balances, and overdue invoices. Additionally, we can diligently follow up with clients to ensure timely payment and resolve any outstanding payment issues.

How much do your services cost?

Our pricing is determined by the size and complexity of the portfolio, with a base fee starting at £3,500 per annum. Contact a team member for a more accurate price relating to your requirements.

Do you offer arrears management?

We offer arrears management as an additional service to help our clients effectively handle late or unpaid payments. Our experienced team will work with you to develop a tailored approach to managing arrears, minimising financial risk, and maintaining positive customer relationships.

Do you offer end-of-year accounts and audit support?

We can take care of your end-of-year accounts and provide additional audit support as an extra service. Our experienced team will ensure that your financial records are meticulously maintained and prepared for auditing, giving you peace of mind and confidence in your financial reporting process.

Can you manage sinking funds for block management companies?

We can oversee sinking funds to ensure that the funds are being allocated appropriately and are sufficient to cover future expenses such as major repairs or renovations.

We are looking to move to a new software, are you able to help with that?

We have extensive expertise in transferring data to new software and can provide support and training for the software we recommend. We understand the importance of a smooth transition and are committed to ensuring your data is transferred securely and accurately.

Do you offer a custom service package?

We can tailor our service to meet your specific requirements. Whether you need a particular feature or a specialised approach, we are committed to customising our services to ensure they perfectly align with your business requirements.

Could you work with our type of business?

Our client accounting services include working with property management agencies, Letting agencies, Landlords, and companies specialising in block management.

Can you assist with service charge reconciliation for block management?

Certainly! Our team is fully equipped to help you reconcile service charges related to block management. We have experience handling all aspects of service charge reconciliation and can provide you with the necessary support and guidance.

Do you comply with client money protection (CMP) regulations?

We take full responsibility for managing your existing client accounting, ensuring it operates smoothly and efficiently. Our management includes overseeing all account-related activities to maintain compliance with the relevant CMP (Client Money Protection) regulations. This means we carefully monitor and implement all required guidelines, procedures,and standards to align your account with current regulatory requirements. By doing so, we help protect your business from potential non-compliance risks.

Will we have a dedicated account manager?

Each client has a dedicated account manager who will provide personalised assistance with any inquiries, updates, or concerns you may have. Your account manager will work closely with you to ensure your specific needs are met and you receive constant support.

How do you provide financial reports?

We provide comprehensive financial reports customised to your preferences, whether monthly, quarterly, or on-demand. Our reports offer complete transparency and give detailed insight into your financial status and any other relevant data you may require.

Can you help with regulatory compliance, such as RICS or ARLA standards?

We prioritise staying informed about the latest standards to guarantee compliance with RICS, ARLA, and other pertinent regulations concerning client accounts.

Contact us today to get a tailored quote

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